Common issues and solutions for Signpad. Find quick fixes for upload problems, signature issues, credit problems, and more.
Most issues can be resolved by refreshing your browser
Clear your browser cache and cookies to resolve loading issues
Ensure you have a stable internet connection
Switch to Chrome, Firefox, or Safari if issues persist
Upload failures are usually due to file size limits (10MB max), unsupported file formats, or network issues. Try compressing your file or using a different browser.
This can happen due to browser compatibility issues or screen resolution problems. Try using a different device or browser, or use the typed signature option.
You've used all your monthly credits. You can upgrade your plan, purchase additional credits, or wait for your monthly credit reset.
Slow loading can be due to network issues, browser problems, or server load. Try refreshing the page, clearing your cache, or using a different browser.
Make sure you're logged in with the correct account. If you're still having issues, try logging out and back in, or contact support.
AI analysis requires AI credits and a stable internet connection. Check your AI credit balance and try again. If the issue persists, contact support.
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