Privacy Policy

1. Introduction

Welcome to Signpad.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document signing service.

By using Signpad.ai, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, and password when you create an account
• Document Information: Files you upload for signing, including document content and metadata
• Signature Data: Digital signatures you create and apply to documents
• Contact Information: Information provided when contacting our support team

2.2 Information Automatically Collected

• Usage Data: How you interact with our service, pages visited, and features used
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Information collected through cookies and similar technologies
• Log Data: Server logs including timestamps, requests, and error information

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our document signing service
• Account Management: To create and manage your account, process transactions, and provide customer support
• Document Processing: To process, store, and deliver your signed documents
• Security: To protect against fraud, unauthorized access, and other security threats
• Communication: To send service-related notifications, updates, and support messages
• Analytics: To analyze usage patterns and improve our service performance
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as cloud storage providers, payment processors, and analytics services.

4.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection practices

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Signed Documents: Retained indefinitely for your convenience and legal compliance
• Usage Data: Retained for analytics and service improvement purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain communications and data processing

To exercise these rights, please contact us at privacy@signpad.ai.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: